Privacy Policy

Effective Date: February 27, 2026

Nevada Prime Healthcare LLC ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you interact with us — whether as a patient, website visitor, or SMS subscriber.

1. Information We Collect

We may collect the following types of information:

• Patient information — name, date of birth, address, phone number, insurance details, and medical information related to your durable medical equipment (DME) order
• Phone numbers — provided when you consent to receive SMS/text messages from us
• Website usage data — pages visited, browser type, and general usage patterns (no personally identifiable tracking)
• Communication records — notes from phone calls, emails, and text messages related to your care

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill DME equipment orders (pneumatic compression devices)
• Verify insurance coverage and obtain prior authorizations
• Coordinate care with your prescribing physician
• Send SMS messages about appointments, order status, and equipment support
• Respond to your inquiries and provide customer service
• Comply with legal and regulatory requirements

3. SMS / Text Messaging

When you provide your phone number and consent, you may receive text messages from Nevada Prime Healthcare related to your equipment order, appointments, or general health education.

• Consent: You must opt in to receive text messages. Consent is not a condition of purchasing any goods or services.
• Frequency: Message frequency varies, typically 2–4 messages per month.
• Opt-out: Reply STOP to any message to unsubscribe. You will receive a confirmation and no further messages.
• Help: Reply HELP for assistance, or call us at 775-571-1800.
• Message & data rates: Standard message and data rates may apply depending on your carrier.
• No PHI via text: We do not send protected health information (PHI) through SMS. Text messages are limited to scheduling, reminders, and general information.

We do not share your phone number or SMS consent with third parties for their marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

4. HIPAA Compliance

As a healthcare provider, we are required to protect your health information under the Health Insurance Portability and Accountability Act (HIPAA). This means:

• Your protected health information (PHI) is used only for treatment, payment, and healthcare operations
• We maintain physical, technical, and administrative safeguards to protect your data
• We provide a separate Notice of Privacy Practices as required by HIPAA, available upon request
• We train our staff on HIPAA privacy and security requirements

5. Third-Party Services

We work with trusted third-party service providers to support our operations:

• SMS provider (Twilio): Used to send and receive text messages. We maintain a Business Associate Agreement (BAA) with Twilio to ensure HIPAA-compliant handling of any information.
• Insurance verification services: Used to confirm your coverage and benefits for DME equipment.
• Equipment manufacturers: Order and shipping information is shared as needed to fulfill your equipment order.

We do not sell your personal information to any third party.

6. Data Security

We take reasonable measures to protect your information, including:

• Encrypted storage of electronic records
• Role-based access controls — only authorized staff can view patient data
• Secure communication channels for transmitting sensitive information
• Regular review of our security practices

7. Your Rights

You have the right to:

• Opt out of SMS at any time by replying STOP
• Request access to the personal and health information we hold about you
• Request corrections to inaccurate information
• Request restrictions on how your health information is used or disclosed
• File a complaint if you believe your privacy rights have been violated — you may contact us or file a complaint with the U.S. Department of Health and Human Services

8. Contact Us

If you have questions about this privacy policy or want to exercise any of your rights, please contact us:

Nevada Prime Healthcare LLC
Phone: 775-571-1800
Email: info@nevadaprimehealth.com

9. Updates to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.